Privacy Policy
We respect your right to privacy. This Privacy Policy explains in detail the types of personal information we may collect about you when you interact with us. It also explains how we will store and handle that personal information, how we keep it safe, how you can exercise your privacy rights and how we combine data across our company and services to build a picture of you. If you have any questions or concerns about our use of your personal information, then please contact us using the contact details provided in the section of this Privacy Policy headed “How to contact us” below.
Who are we
GEORGE TSAPPIS ISOROPIMENE ZOOTROPHE LTD Was Always First in the production of top quality products in the animal feed industry in Cyprus.
Envied for our teamwork, professionalism and values, we manufacture the most excellent, healthy, hygienic and palatable products to assure and maintain the wellbeing of all animals.
When do we collect personal information?
We collect your personal information in a number of instances, including when you: Make an online purchase and check out as a guest (in which case we collect transaction-based data); Create an account with us. Visit any of our Websites or Apps, and use your account to buy products and services, or redeem vouchers, in a shop or online; Purchase a product or service in store or by phone but don’t have (or don’t use) an account; Register your details as a new client at our website. Engage with us on social media; Contact us by any means with questions about a product or to raise a complaint; Ask one of our colleagues to email you information about a product or service; Enter prize draws or competitions; Use your VIP card; Comment on or review our products and services. Any individual may access personal information related to them, including opinions. So if your comment or review includes information about the colleague who provided that service, it may be passed on to them if requested; Fill in any forms. Have given a third party permission to share the personal information they hold about you with us; Phone us, we sometimes record phone conversations for record or training purposes;
What personal information do we collect?
The personal information that we collect about you broadly falls into the following categories: Information that you provide voluntarily When you make a purchase in store or online, Process your online orders including sending order confirmation and delivery information via email or text message, or process payments due to us; Contact you about your order, account or credit status where required; Deliver safe and secure shopping by helping to prevent and detect fraud – to do this, we may need to disclose information to assist legal or debt recovery processes; Understand your needs and listen to your feedback via market research/shopping analysis, customer polls and surveys; Register your details as a new client at our website (or update your details if they change); Send you marketing and promotional offers and to manage your marketing preferences if you elect to receive marketing and promotional offers from us; Conduct analytics to understand how our services are used and to improve your customer experience; and/or Notify you about changes to our service. When you use our Website as a registered or guest user, we also collect your email address and may contact you to let you know if you abandon a purchase part way through the process and have unpurchased items in your basket. Information that we collect automatically When you visit our Websites or Apps, we may collect certain information automatically from your device. In some countries, including countries in the European Economic Area, this information may be considered personal information under applicable data protection laws. Specifically, the information we collect automatically may include information like your IP address, device type, operating system, unique device identification numbers, browser-type, broad geographic location (e.g. country or city-level location) and other technical information. We may also collect information about how your device has interacted with our Websites and Apps, including the pages accessed and links clicked. Collecting this information enables us to better understand the visitors who come to our Website or Apps, where they come from, what content on our Website and Apps is of interest to them, what they have viewed or looked at and in some instances what they have purchased. We use this information for internal analytics purposes, to improve the quality and relevance of our Websites and Apps to our visitors and users and to deliver personally tailored retail offers (both on the website and through triggered email, SMS and direct mail (but only where you have agreed to these channels)). Some of this information may be collected using cookies, tracking pixels and similar tracking technology, as explained further under the heading “Cookies and similar tracking technology” below.
Do we share your personal information?
We may disclose your personal information to the following categories of recipients: IT companies who support our Website, Apps and other business systems; Operational companies such as delivery couriers; Direct marketing, loyalty reward companies or other third parties who help us manage electronic communications with you; Data insight and data analysis companies (to provide us with tools to analyses the data which we hold); Promotional partners (such as cashback or voucher sites); Customer review companies (so you can leave feedback and we can improve our service to you); and/or Competition or prize-draw partners. to any competent law enforcement body, regulatory, government agency, court or other third party where we believe disclosure is necessary (i) as a matter of applicable law or regulation, (ii) to exercise, establish or defend our legal rights or apply our Terms and Conditions, or (iii) to protect your vital interests or those of any other person; to a potential buyer (and its agents and advisers) in connection with any proposed purchase, merger or acquisition of any part of our business, provided that we inform the buyer it must use your personal information only for the purposes disclosed in this Privacy Policy; to any other person with your consent to the disclosure. Where we share your personal information with third party service providers and partners we apply a policy to ensure your personal information is safe and in order to protect your privacy. Our policy requires: We provide only the information they need to perform their specific services. They may only use your data for the purposes we specify in our contract with them. We work closely with them to ensure that your privacy is respected and protected at all times. If we stop using their services, any of your personal information held by them will either be deleted or rendered anonymous (subject to applicable law). Third parties (such as Google, Bing, Yahoo Facebook, Instagram, Twitter, Pinterest, Snapchat, Tumblr) may serve cookies on your computer or mobile device to serve advertising through our Websites. These companies may use information about your visits to this and other websites in order to provide relevant advertisements about goods and services that you may be interested in. They may also employ technology that is used to measure the effectiveness of advertisements. This can be accomplished by them using cookies or web beacons to collect information about your visits to this and other sites in order to provide relevant advertisements about goods and services of potential interest to you. We retain personal information we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax or accounting requirements). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.